Great to see the team behind the Call & Contact Centre Expo are heading to Manchester.
Grab your tickets for the event in July, for a full day of networking, meeting new suppliers and learning from the very best in Customer Experience.
In the age of customer delight, many brands chase viral “wow” moments – grand gestures, surprise upgrades, over-the-top personalisation.
But are those really what earn long-term loyalty?
In my provocative session, we’ll explore how the brain’s social triggers influence customer behaviour and decision-making.
Join us to rethink customer experience, and why not giving great service might just be great service.
