Today sees the start of Mental Health Awareness Week. And it’s likely that you’ll see lo...
When we think about agility in contact centres, it’s natural for us to begin with processes, polic...
Most organisations talk about leadership constantly. Few of them do it well. They promote people bas...
Is anyone a fan of this trendIsn’t it a bit odd to have values on the walls in your home, or i...
There are some terrible drivers on the roads!I don’t really blame them though. I mean, it̵...
I guess I’ll never be included in the DJT Library then… You’ll need to get your co...
A fabulous day lecturing on leadership, culture and inclusion at the University of Portsmouth (Londo...
Attracting, developing and retaining talent has never been more complex. As cont...
Bot-to-agent handovers may feel new, but the problem they create is not. Contact centres have been d...
