Attracting, developing and retaining talent has never been more complex. As contact centre roles evolve and changes in technology cause expectations to shift, contact centre leaders are rethinking how they build resilient, future-ready teams. This CONNECT event focuses on talent growth, succession and leadership in a world where traditional approaches are no longer enough.
This is about moving beyond reactive hiring to intentional workforce design – creating cultures where people thrive, leadership is shared, and career pathways are clear.
Here’s what to expect at this in-person CONNECT event:
Connect with peers, exchange honest perspectives, and leave with practical ideas to strengthen your talent pipeline and leadership approach for the future.













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