tl;dr:I help business owners and teams solve the people and leadership issues that affect performance , so they and their people work better together and the business becomes more productive, profitable and easier to run. What is it that you […]
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A tech strategy changes what you could do.A talent strategy changes what you can actually do. Technology creates potential. But it’s people that create performance. You can invest in AI and buy the best systems.You can automate processes, introduce new […]
Do you know what happens when people go looking for offence? They find it. The same is true of just about everything; even if we don’t consciously realise it. Once we’ve formed an opinion, several biases will work hard to […]
LinkedIn DM: We can develop your personal brand, so you stand out in a crowded field of leadership coaches. The portfolio examples from the DM: For the love of all that is Holy, can we stop this nonsense? Please? This […]
Who leads when the manager is not in the room?For decades, we have thought of leadership primarily as a person who gives direction to the team, influences, and holds decision-making power. Such a model worked in hierarchical and fairly predictable […]
A tech strategy changes what you could do.A talent strategy changes what you can actually do. Technology creates potential. But it’s people that create performance. You can invest in AI and buy the best systems. You can automate processes, introduce […]
We are approaching the autumn line up for the 6th year of the The Contact Centre Network – and my do we have a great panel line up and lots of great topics to discuss! For September, James Revell and […]
CX Awards 2026: Judging Panel Announced The credibility of any awards program rests entirely on the people scoring the entries. For the CX Awards 2026, CX Today Magazine have intentionally stacked the panel with enterprise buyers, seasoned practitioners, and sharp […]
There are some pretty big ideas underneath this book. Purpose.Culture.Trust.Reconsidering what leadership actually means. Start With Why. Think Again. The Culture Code. Leaders Eat Last. Speak-Up Culture. Constellation draws on many of the ideas that have shaped modern thinking about […]
Book Recommendation for Business Owners I read an awful lot of books – particularly non-fiction – and there’s two things I’ve noticed about most business books: 1️⃣ There’s a lot about a specific company/individual and their business journey 2️⃣ There’s […]
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