Most organisations say leadership matters, but many are just guessing. We promote based on length of service, confuse being “in charge” with being a leader, and create cultures where capable people are too afraid to speak up. The military, however, […]
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There are very few phrases that I genuinely detest.But “human capital” is one of them. I saw it again this week in coverage of Bill Winters discussing AI and the future of work at Standard Chartered. In describing roles that […]
Fifty! 50! Five-Oh! Five Zero!Constellation has reached fifty full 5-star reviews on Amazon this weekend. Thank you to all who have: ⭐️Bought the book⭐️Clicked a star rating⭐️Shared one of my posts⭐️Written a recommendation⭐️Given a copy to a friend or colleague […]
“The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help them or concluded that you do not care. Either case is a failure of leadership.”– […]
Question: Who is the leader of a beehive? 🐝 This #WorldBeeDay, we might naturally think of the queen as being the leader. After all, we use the term “queen bee” in common language to indicate that someone is in charge. […]
Today sees the start of Mental Health Awareness Week. And it’s likely that you’ll see lots of content about individual impacts, individual actions, and support for individuals. Whilst individual agency is important, asking people to be more fire proof is […]
When we think about agility in contact centres, it’s natural for us to begin with processes, policies and efficiency approaches. After all, agility is the ability to move quickly and easily; to adapt to change. Yet most teams don’t struggle […]
Most organisations talk about leadership constantly. Few of them do it well. They promote people based on seniority. They confuse being in charge with being a good leader. And they build cultures where capable people don’t feel able to speak […]
Is anyone a fan of this trend?Isn’t it a bit odd to have values on the walls in your home, or is it just me? “Billy. We don’t behave like that here. [Points at chimney breast]. Now give your sister […]
There are some terrible drivers on the roads!I don’t really blame them though. I mean, it’s quite a hard skill to do well. And the only training you get is a couple of instructions and one assessment 25-years ago. Then […]
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