Employees make hundreds of decisions every day; and culture is our guide.
Culture tells us what to do when teh CEO is not in the room (which is most of the time).
Just how influential is culture?
Well, Virgin Trains and Avanti West Coast are almost the same company.
They have the same people, on the same trains, same timetable, same stations, same terms & conditions, and travelling the same routes.
So why are the customer experience and the employee experience so vastly different?
This is the influence of culture.
It’s the unwritten rules of how we make decisions, behave and contribute to the group – steered by the individuals’ interpretation of why we’re here and what we perceive as our reason for being a group.
It’s like the personality of the group.
Need insight into your personality?
Drop me a message.
