It’s that time of year again!Contact Centre Expo, co-located with Customer Experience Expo UK ...

Culture and Toxicity. I couldn’t not shout out my wonderful HR colleagues, when discussing cu...

Did you know that today is #BooksForTreatsDay It’s a day to give the gift of knowledge, insigh...

These are always great events for local contact centre leaders.Latest insights. Shared learnings. An...

5 years ago today – on World Mental Health Day – I got the news that I was being made re...

Everyone has an idea of what a psychologist might be.But it’s usually not quite accurate. 🐝...

One of the hidden risks in managing high performers is the equity imbalance that develops when they ...

Superb evening with the sublime John Amaechi OBE. Well worth the journey south and always a genuine ...

Farts cure cancer.Except they don’t. This is the issue with popular science.In an attempt to m...