In this week’s Episode I’ll be joined by my fantastic guest Danny Wareham, Psychologist, Coach and Speaker who uses psychology to create high performing leaders.
We will be chatting about who thrives in customer service? And giving our thoughts on Which of the Big Five traits are most predictive of high-performance in customer service? Is extraversion necessary, or can introverts excel in customer service roles too?, and how organisations can tailor training and management approaches based on personality traits.
One definitely not to be missed.
Grab a cuppa and come along to join us for 30 minutes to learn more about this important topic, ask your burning questions and share your views.
