“Make a big deal of the little things, before the little things become a big deal”
Culture can be defined as the tolerance of behaviours. The little things that you let slide.
But it also applies to what you recognise. What’s good, and we’re not making a song and dance about it?
If we don’t catch people doing things right, that discretionary effort soon dries up and impacts not only the individual, but the environment, too.
It drives “Why should I bother? No one notices anyway.”
It encourages the beige; the standard; the expected.
Recognition is not big grandiose events. It’s the small, consistent, authentic things that show we noticed the value you add.
Make a big deal of the little things – and make it the norm.
