Ever wonder why Ivan Pavlov’s hair looks so soft?
Because he was all about the conditioning.
(I’ll get my coat)
The association between stimuli and response is well known.
But how often do we really think about the associations we create in our organisations?
From the response to “Could I have a quick word?” to the sound alert of a call coming through an IVR, we all have these operant responses that elicit a programmed reaction.
When looking at culture and engagement, this is one of the fundamental areas that we should be aware of – what are people’s behavioural responses to various activities, communication, language etc. (in a word stimuli)?
How do we react to process changes?
What’s the initial response to a new commission structure?
And how do these help or hinder our success?
