This was part of an article on CallCentreHelper.com
As a leader, it’s fundamentally important that you understand your people and recognize their individual talents and idiosyncrasies – the good and the frustrating.
When people feel that they belong, they’re seen, and they matter, this all helps to build up morale.
“Creating sustainable morale all comes down to the core psychological drivers of people – including “Do I matter?”, “Am I seen?”, “Do I make a difference?” and “Do you miss me when I’m not around?
When these things are missed, it’s easy for people to feel replaceable, and nobody likes to think of themselves as being just another cog in a machine.
It’s all about how you tailor your approach to show Sarah that you know who she is as a person – not just an advisor.” – Danny Wareham, Founder & Director of Firgun
