There are some terrible drivers on the roads!I don’t really blame them though. I mean, it̵...
I guess I’ll never be included in the DJT Library then… You’ll need to get your co...
A fabulous day lecturing on leadership, culture and inclusion at the University of Portsmouth (Londo...
Attracting, developing and retaining talent has never been more complex. As cont...
Bot-to-agent handovers may feel new, but the problem they create is not. Contact centres have been d...
The audiobook of Constellation is now available! Narrated by yours truly, Constellation investigates...
In the 1950s, Solomon Asch ran a simple experiment. Put 10 people in a room.9 are actors. 1 is the r...
Glad to be back judging with the International Customer Service Awards. Every year, the expectations...
One of the subjects covered in Constellation is how the challenges facing today’s leaders are ...
