A colleague tells you that someone wants to speak with you privately. They will not say who. They will not say why. For the next hour, your mind begins constructing explanations. You replay conversations from earlier in the week. Was […]
Communication
I remember watching a cartoon version of “The Sneetches” by Dr Seuss when I was a child. It was a musical special, animated in that classic saturated and jagged style that was popular in 1973, and I found it fascinating. […]
Disagree. But understand why. We discuss the psychology of our own agreeement
January is a depressing time for many. The weather’s awful, there’s less daylight, and your body is struggling to cope with the withdrawal of the depression-alleviating calorific foods, such as chocolate, of the hedonistic festive period. January is one long […]
What is comprehension and how does it affect our ability to lead, build cultures and relate to each other?
Hybrid working is here to stay. How do we make the most of the opportunities it brings?
What are the 7 Cs of effective communication and how can we apply them in your contact centre?
