How Optimisation Can Undermine Trust, Empathy, and Long-Term Customer Relationships The village baker knew exactly how long a loaf should take. Not because he carried a stopwatch. Not because somebody had calculated the optimum production rate. Simply because years of […]
Leadership
There was an interesting contrast in the television interviews after England’s victory. Thomas Tuchel spoke first. Despite the result, he appeared measured rather than triumphant, suggesting that England had fallen short of the standards he expected. Winning, it seemed, was […]
Culture
· Employee Engagement
· Individual
· Leadership
· Psychology
· Team
Redundancies rarely end with the people who leave. The colleagues who remain carry guilt, fear and heavier workloads – and the damage flows straight through to the customer. Here is what the evidence says, and what leaders can do about […]
The post appears on LinkedIn shortly after eight o’clock, with a carefully chosen photograph. The business owner stands in front of a banner, smiling with the kind of composed confidence that suggests things are moving in the right direction. The […]
There was a time when backing a brand felt like backing a belief.
Not just buying the product, but buying into the story.
The rebellion. The identity. The idea that you were part of something different.
And for a while, it works.
Until the story and the system begin to drift apart.
I’ve just published a new piece exploring what happens when a brand built on rebellion scales into something else entirely.
In short, I’ve written about BrewDog.
Not read Constellation yet?Want a taster of what this multi-award nominated book is about? This Sunday article discusses Constellation in the real world: In the early hours of the morning, figures move quietly along the street. There are no uniforms. […]
Coaching
· Culture
· Individual
· Leadership
· Psychology
Two clients who have struggled with time management leave their coaching sessions with the same goal written at the top of their notebooks: “Build a weekly planning routine.” The objective is practical and reasonable. Set aside an hour at the […]
In 1944, as the Second World War ground across continents, a slim document circulated quietly among selected operatives. It did not describe explosives or covert assassinations. Instead, it offered something subtler. It explained how ordinary people could undermine an organisation […]
In the early hours of the morning, a figure stands at the edge of a quiet residential street. There is no uniform. No badge. No clipboard. Just a phone in one hand, a jacket pulled tight against the bitter -10° cold, […]
There is an image that often comes to mind when we talk about effective teams. A group of people in a boat, oars dipping into the water in steady rhythm, each movement coordinated with the next. The timing is good. […]
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