Let’s start with the elephant in the room: Peter Drucker never said, “Culture eats strategy for breakfast.”
Employee Engagement
In this article we share the key takeaways from the recent webinar hosted by FAB Solutions and The Contact centre […]
Hybrid working is here to stay. How do we make the most of the opportunities it brings?
Aligning culture and strategy – a podcast episode
What are the 7 Cs of effective communication and how can we apply them in your contact centre?
Building a culture plan sits at the core of how you transform organisational cultures. Without a plan, it’s like shooting […]
It can be argued that better talent is worth fighting for – in terms of attraction, development and retention – and is vital for the survival of organisations
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