Picture a tightrope walker. Arms steady, eyes fixed ahead, each step calculated. To lean too far in either direction means losing balance and falling. For leaders and organisations striving for high performance, the tightrope isn’t made of rope, but of […]
In a quiet corner of the city, a small business owner sits surrounded by notebooks, tabs open across three monitors, and a half-drunk cup of coffee. She’s knee-deep in a new idea: a brilliant twist on a customer onboarding journey […]
In a vast, sunlit library, every book has been rearranged according to the decade it was published. The shelves no longer speak of poetry, philosophy, business, or fiction; they shout only “1970s,” “1980s,” “1990s.” A dense work of existential philosophy […]
I hate HR. And, whilst we’re at it, I also hate teaching, policing, and the National Health Service. Don’t misunderstand. I’m not saying that I hate HR people. Nor am I suggesting teachers, police officers, or employees within the NHS […]
Imagine two orchestras. In the first, every musician shows up on time, their instruments tuned, each note played correctly. The conductor sticks to the score. It’s technically perfect. In the second, the same score is played. But this time, the […]
It’s December 2000. Close to 25% of Black South Africans are living with HIV/AIDS and the antiretroviral therapies retail at over $1,000 – a third of the average annual salary – putting them out of reach for many. Two years […]
When delivering service with a smile, what issues are we unintentionally creating?
Why does leaving a role sometimes feel like a bad break-up?
A stable owner had two horses. One was strong and swift; the other slower but determined. Wanting to improve their speed, he introduced a reward system: for every race won, the victor would receive a sugar cube. At first, the […]
You’ve got a shouter – but you’re pretending not to be flustered. What’s the psychological impact of faking?
