We’re counting down to our November Positive HR Forum, where we’ll be diving into “Confidence at the Core: Conquering Imposter […]
Quick Read
Short post, which might also be availabile on LinkedIn
Elvis met Tom Jones in 1965, and they went on to share stages across the world – including The Flamingo […]
It’s that time of year again!Contact Centre Expo, co-located with Customer Experience Expo UK is back next week.
Culture and Toxicity. I couldn’t not shout out my wonderful HR colleagues, when discussing culture and toxicity in leadership. Our old […]
Did you know that today is #BooksForTreatsDay? It’s a day to give the gift of knowledge, insight and imagination. That […]
These are always great events for local contact centre leaders.Latest insights. Shared learnings. And no sales. If you’re in Manchester […]
5 years ago today – on World Mental Health Day – I got the news that I was being made […]
Everyone has an idea of what a psychologist might be.But it’s usually not quite accurate. 🐝 We’re not therapists – […]
One of the hidden risks in managing high performers is the equity imbalance that develops when they are continually asked […]
Superb evening with the sublime John Amaechi OBE. Well worth the journey south and always a genuine privilege to listen […]
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