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This was a contribution to an article on CallCentreHelper.com The modern contact centre is undergoing a quiet but meaningful transformation. […]

As a fan of biographies, David has become more and more interested in the paths and choices that people make […]

In this fireside chat, Mitel’s Paul Hughes is joined by Hank Brigman, renowned CX consultant, author, and President & Chief […]

This Award recognises the brilliant individuals in our community who don’t just believe in great leadership, they walk, talk, live, […]

A little bit of a “pinch me” moment, as I wandered through Waterstones this weekend. My book was located side-by-side […]

Welcome back to Truth, Lies & Work — the award-winning podcast where behavioural science meets workplace culture, brought to you by the […]

Kara Day says: “If you haven’t signed up yet for the live version of episode 4 of the FFS Tea […]

Danny Wareham is an organisational psychologist, accredited coach, speaker and certified psychometrician. He is shortlisted for the Institute Advocate of […]

Booooom and The New Constellation of Leadership has Arrived! With Special Guest Danny Wareham A Must Watch to be fair! […]

Great discussion with Richard Tunnicliffe from OES HR about culture, carrots and cultivating purposeful environments. It’s already a hour (strap […]