News

AI is transforming the contact centre landscape, but are you ready for the human impact? Over the past 12 months, AI has dominated conversations, with businesses racing to implement new technology to enhance customer experience, drive efficiency, and reduce costs. […]

ILW returns for its sixth year this March, transforming a week of awareness into a powerful celebration of leadership and its impact on organisations, communities, and the wider world. Bringing together leaders from across the globe, this year ILW explores the theme lasting […]

The Spring edition of EDGE – The Institute of Leadership’s fantastic quarterly journal. There’s loads of insights for members.(And there might be a piece in there from me, too) In this Spring issue, we’re marking International Leadership Week ahead of […]

I’m delighted to be speaking at UCX Manchester. Attempting to hold my own with industry 𝐠𝐢𝐚𝐧𝐭𝐬:Martin Teasdale, Nerys Corfield, Naomi Smith and Barry Cooper Register (for free) and join us at Manchester Central on the 2-3 April

In this week’s Episode I’ll be joined by my fantastic guest Danny Wareham, Psychologist, Coach and Speaker who uses psychology to create high performing leaders. We will be chatting about who thrives in customer service? And giving our thoughts on […]

I’m delighted to be speaking at UCX Manchester.Register free now and join me at Manchester Central on the 2-3 April #UCXM25 UCX Manchester is where unified communications (UC) and customer experience (CX) pros connect to tackle tomorrow’s challenges today. From maximising […]

📅 24th – 28th March, International Leadership Week 2025: What will your leadership legacy be? 🌍 ILW returns for its sixth year this March, transforming a week of awareness into a powerful celebration of leadership and its impact on organisations, communities, and the […]

Join me at DTX Manchester, 2-3 April. DTX is the North’s biggest digital & IT event showcasing the technology, solutions and strategies to advance the next wave of digital transformation fuelled by AI. Covering IT infrastructure and cloud, operations, data, […]

Have you ever wondered if our personality affects the way we lead, make decisions, or even how we handle stress in our business lives? 🤔 Join Danny Wareham, Organisational Psychologist, for a deep dive into the fascinating world of personality […]

We’re excited to welcome Danny Wareham as the speaker at our forum on 13th March! Danny believes that happy bees make tasty honey. If we have the right culture, leadership, support and strategy, then high performance becomes a side effect. […]