Glad to be back judging with the International Customer Service Awards. Every year, the expectations and the entry quality from nominations increase, putting real pressure on the judges to help celebrate and recognise world-class customer experience excellence across borders. I’ve […]
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Our world has changed.Perhaps it’s time for leadership to change too… Attracting, developing and retaining talent has never been more complex. As contact centre roles evolve and changes in technology cause expectations to shift, contact centre leaders are rethinking how they build resilient, future-ready […]
The raw adio files for Constellation: Leadership reimagined for a connected age have been recorded. Now, it’s off to an editor to try and make the vocals sound a little more like Morgan Freeman (fingers crossed). As a side note, […]
Constellation has been recognised as a finalist in the Thinkers360 Global Book of the Year awards. This annual award recognises content excellence, and places Constellation in teh running with 14 other authors from around the world. Only two of whom […]
Danny has been recognised as one of the Top 50 Global Thought Leaders and Influencers on Leadership for 2026, by Thinkers360. This listing includes members of Thinkers360 and who have curated and shared their thought leadership content from around the […]
The kind of book that stays with you This was not a book that changed my mind.It was a book that gave language to what I already knew. Danny Wareham’s Constellation is that kind of book. 🌌 It does not […]
Staffordshire author Danny Wareham is a stellar success as Constellation wins international award nominations and is shortlisted as leadership book of the year A highly acclaimed book on leadership by North Staffordshire’s Danny Wareham has been shortlisted by The Business […]
In Constellation, organisational psychologist Danny Wareham challenges traditional leadership models, showing how culture, purpose and shared understanding can drive team success in today’s complex business world. The book has been shortlisted for Leadership Book of the Year at the Business […]
The votes are in, the judges have deliberated, and the results are finally here! We’re delighted to unveil the CXM Stars 150 winners for 2026. These awards celebrate the most dynamic, impactful, and inspiring customer experience leaders and influencers from […]
Congratulations to ‘Constellation’ by Danny Wareham (published by Firgun Publishing) for being entered into The Business Book Awards 2026! Who leads when the leader is not in the room? This is the central question ‘Constellation: Leadership reimagined for a connected age’ seeks […]
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