News

Great to see the team behind the Call & Contact Centre Expo are heading to Manchester. Grab your tickets for the event in July, for a full day of networking, meeting new suppliers and learning from the very best in Customer […]

This global virtual experience will celebrate the amazing work of People and Culture/HR teams and Leaders, who share a commitment to purpose driven, values-based, and people-centred workplaces.  It provided resources and events to enable established and emerging People and Culture […]

When Danny Wareham Speaks you Listen, Well you do if you want happier Bees who make Sweater* Honey. Business Psychologist! and the Power Of Personality New Episode of The Mind Management Mentors PodcastWelcome to The Mind Management Mentors Podcast, hosted […]

From reading tea leaves to looking at the stars, we have always been fascinated by personality and how we relate to each other.But what is personality and why does it matter in business, relationships and life? Organisational Psychologist and Judge […]

AI is transforming the contact centre landscape, but are you ready for the human impact? Over the past 12 months, AI has dominated conversations, with businesses racing to implement new technology to enhance customer experience, drive efficiency, and reduce costs. […]

ILW returns for its sixth year this March, transforming a week of awareness into a powerful celebration of leadership and its impact on organisations, communities, and the wider world. Bringing together leaders from across the globe, this year ILW explores the theme lasting […]

The Spring edition of EDGE – The Institute of Leadership’s fantastic quarterly journal. There’s loads of insights for members.(And there might be a piece in there from me, too) In this Spring issue, we’re marking International Leadership Week ahead of […]

I’m delighted to be speaking at UCX Manchester. Attempting to hold my own with industry 𝐠𝐢𝐚𝐧𝐭𝐬:Martin Teasdale, Nerys Corfield, Naomi Smith and Barry Cooper Register (for free) and join us at Manchester Central on the 2-3 April

In this week’s Episode I’ll be joined by my fantastic guest Danny Wareham, Psychologist, Coach and Speaker who uses psychology to create high performing leaders. We will be chatting about who thrives in customer service? And giving our thoughts on […]

I’m delighted to be speaking at UCX Manchester.Register free now and join me at Manchester Central on the 2-3 April #UCXM25 UCX Manchester is where unified communications (UC) and customer experience (CX) pros connect to tackle tomorrow’s challenges today. From maximising […]