In this article we share the key takeaways from the recent webinar hosted by FAB Solutions and The Contact centre network Founder, Garry Gormley we share some valuable insights offered by industry experts Helen Beaumont-Manahan from BPA Quality, and Business […]
Team
Hybrid working is here to stay. How do we make the most of the opportunities it brings?
Aligning culture and strategy – a podcast episode
What are the 7 Cs of effective communication and how can we apply them in your contact centre?
Do you feel you don’t know where to start with coaching, or need to refresh your skills? The OSCAR Coaching Model is a solutions-focused coaching model, with a simple structure to keep the coaching process focused, structured and time effective. […]
Building a culture plan sits at the core of how you transform organisational cultures. Without a plan, it’s like shooting in the dark: you sort of know where you want to go, but you have no idea how to get […]
Employers recognise that boosting employee engagement is crucial for creating a positive and productive work environment. But often, this “engagement” is focused on something fun or intriguing, rather than being part of a wider people strategy designed to create the environment for […]
Don’t misunderstand. I’m not saying I hate HR people.(Put those pitchforks down.) Those considering a career in HR tend to really care about people. They genuinely want to make great places to work and improve the employee experience. That’s what they’ve […]
Motivation, management, communications, and relationships – focused on yourself or others – are a lot more effective when you understand yourself, and the people you seek to motivate or manage or develop or help. Psychometric assessments are tools that can […]
It can be argued that better talent is worth fighting for – in terms of attraction, development and retention – and is vital for the survival of organisations
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