News

The autumn edition of EDGE Journal from the Institute of Leadership has arrived. This edition is packed with thought-provoking insights and inspiration on leading through times of change and disruption. Danny has contributed a summary of his academic research and […]

With today’s complex organisations facing a range of responsibilities, challenges and pressures, having a single leader possessing every attribute for every situation is no longer a realistic expectation. Danny will be discussing his academic research at the Henley Centre for […]

The MaxContact Community is designed to support contact centres across Manchester in sharing common challenges, insights and support to help unlock contact centre potential. At these events, members can: learn from industry leaders and fellow contact centre pros through insightful […]

The Institute of Leadership is the professional membership body for an active, international community of over 50,000 leaders, managers, coaches and mentors – but they are much more than a professional body. They create world–class tools, deliver award–winning e–learning and […]

This month, Danny Wareham, engagement director with Firgun, takes over the CX Lore to interview Saira Demmer, CEO of SF Recruitment and CX leader, who has been winning plaudits and awards for a model of people-powered success. They chat about […]

The Future of Work Conference will take place on October 9, 2024 at The Brewery in London. The conference will explore how technology and workplace dynamics are changing the working environment. The conference will highlight how organizations can create a workplace […]

Helen Beaumont Manahan and Danny will be discussing performance management and coaching with The Contact Centre Network. 🐝 How has performance management changed in a remote and hybrid world? 🐝 Do coaching and feedback skills need to be adapted in […]