News

This month, Danny Wareham, engagement director with Firgun, takes over the CX Lore to interview Saira Demmer, CEO of SF Recruitment and CX leader, who has been winning plaudits and awards for a model of people-powered success. They chat about […]

The Future of Work Conference will take place on October 9, 2024 at The Brewery in London. The conference will explore how technology and workplace dynamics are changing the working environment. The conference will highlight how organizations can create a workplace […]

Helen Beaumont Manahan and Danny will be discussing performance management and coaching with The Contact Centre Network. 🐝 How has performance management changed in a remote and hybrid world? 🐝 Do coaching and feedback skills need to be adapted in […]