Did you know that today is #BooksForTreatsDay? It’s a day to give the gift of knowledge, insight and imagination. That […]
Quick Read
Short post, which might also be availabile on LinkedIn
These are always great events for local contact centre leaders.Latest insights. Shared learnings. And no sales. If you’re in Manchester […]
5 years ago today – on World Mental Health Day – I got the news that I was being made […]
Everyone has an idea of what a psychologist might be.But it’s usually not quite accurate. 🐝 We’re not therapists – […]
One of the hidden risks in managing high performers is the equity imbalance that develops when they are continually asked […]
Superb evening with the sublime John Amaechi OBE. Well worth the journey south and always a genuine privilege to listen […]
Farts cure cancer.Except they don’t. This is the issue with popular science.In an attempt to make it more accessible, the […]
The advanced reader group will receive their copy of my new book in the next few days. Around 280 pages […]
While it’s tempting to focus on encouraging agents to share knowledge more openly, we should also pause and ask: why […]
My least favourite comment on LinkedIn:“Congrats Danny! 🎉” I get the intended sentiment. But it’s a one-click, pre-fabricated response provided […]
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