A fabulous day lecturing on leadership, culture and inclusion at the University of Portsmouth (London) today. Students had the opportunity to explore the evolution of leadership research, debate emerging research (including Constellation), and see how it applies in the real […]
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Leadership is THE way to go in order to empower, grow and keep your people in the long-term. But an important question we should definitely ask ourselves more often: who leads when the leader isn’t in the room? In this […]
Attracting, developing and retaining talent has never been more complex. As contact centre roles evolve and changes in technology cause expectations to shift, contact centre leaders are rethinking how they build resilient, future-ready teams. This CONNECT event focuses on talent growth, succession and leadership in a […]
The audiobook of Constellation is now available! Narrated by yours truly, Constellation investigates how influential culture really is… ..and whether it can replace traditional leadership in today’s complex, interconnected environments. A finalist for Leadership Book of the Year it’s available […]
The highly anticipated shortlist for The Business Book Awards 2026 in partnership with Pathway Group, was unveiled at a packed live event held at Pearson’s head offices on the Strand, London, on Tuesday 14 April 2026. Founded in 2017, The Business Book Awards, celebrates authors […]
Customer experience and customer service are critical drivers of business success. While much attention is given to global brands and high-profile industry voices, many European leaders in these fields remain underappreciated despite their immense contributions. At Apizee, we believe it’s […]
Glad to be back judging with the International Customer Service Awards. Every year, the expectations and the entry quality from nominations increase, putting real pressure on the judges to help celebrate and recognise world-class customer experience excellence across borders. I’ve […]
Our world has changed.Perhaps it’s time for leadership to change too… Attracting, developing and retaining talent has never been more complex. As contact centre roles evolve and changes in technology cause expectations to shift, contact centre leaders are rethinking how they build resilient, future-ready […]
The raw adio files for Constellation: Leadership reimagined for a connected age have been recorded. Now, it’s off to an editor to try and make the vocals sound a little more like Morgan Freeman (fingers crossed). As a side note, […]
Constellation has been recognised as a finalist in the Thinkers360 Global Book of the Year awards. This annual award recognises content excellence, and places Constellation in teh running with 14 other authors from around the world. Only two of whom […]
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