Ditching the “Carpet-Bomb” Approach An often-overlooked aspect of poor communication is over-communication. We are frequently told that there’s no such thing as too much communication,[1] and even Harvard’s Professor John Kotter suggests leaders should increase their communication tenfold.[2] Yet this […]
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Newsflash: Your partner doesn’t love you because you got them chocolates today. It’s not because you remembered their birthday. Or that you tolerate their terrible TV programme choices with a smile on your face. It’s the cumulative collection of tiny, […]
I don’t use ChatGpt. Or any AI tools.It’s a bit of an ethical dilema for psychologists. Where is the data going?Who uses that data and for what end?What happens when it hallucinates and makes things up? As a result, asking […]
As a leader, it’s fundamentally important that you understand your people and recognize their individual talents and idiosyncrasies – the good and the frustrating. When people feel that they belong, they’re seen, and they matter, this all helps to build […]
We are wired for coordination in complexity. Across millennia, survival has often depended on small groups acting in fluid, high-risk situations. There were no org charts. No quarterly plans. No approval gates. Coordination emerged through shared intent, trust, and constant […]
Customer Experience Magazine (CXM) has opened voting for its CXM Stars 2026.And I’ve been nominated! I’ll be honest – I’m not expecting to be recognised.There’s some absolute CX legends on the list, including Katie Stabler, Nathan Dring, Charlie Adams, and Keith […]
There’s a lot of AI slop out there.Low quality, unedited and inchecked content that is easy to spot and ‘beige’ to read. But this – from Amazon – isn’t a bad summary of the reviews for Constellation: Leadership reimagined for […]
Culture is 𝐧𝐨𝐭 how we feel about Monday morning on a Sunday night. Culture is 𝐧𝐨𝐭 soft, fluffy or “vibes”.It’s 𝐧𝐨𝐭 abstract and ambiguous. It’s a tool as strategic as your marketing plan.It lubricates all of your processes.It’s as influential […]
In Japan, koi are revered.They are called “Nishikigoi”, which means “swimming jewel” – such is their beauty and collectability. They can be hugely expensive and are sort after by collectors. Whilst these enthusiasts recognise that finding the right koi is […]
Can’t wait for a Christmas break? Managing our energy isn’t some woo-woo, abstract, shakras thing.Some things take us more energy – and how we’re built plays a huge part in that. Personality-informed coaching helps us to understand ourselves better.To manage […]
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