Quick Read

I help to create places where people can play to their strengths.

Imagine your customer experience isn’t quite where you want it to be

We need more Elon Musks, but less Elon Musk

Grow is an intransitive verb

Ever wonder why Ivan Pavlov’s hair looks so soft? Because he was all about the conditioning.(I’ll get my coat) The association between stimuli and response is well known. But how often do we really think about the associations we create […]

I’ll let you in on a secret: That phrase is a bit of an eye-roller for me.

Did you know that former England football captain, Jill Scott, was also a champion long-distance runner? On Radio 4’s Desert Island Discs, she explained that she focused on football because she didn’t get the same feeling standing on the podium […]

What would you say if I suggested there’s no such thing as a toxic culture?

Running a small business is an amazing, awful, high, low, lonely, happy, stressed mess that constantly flips between I’m-the-master-of-my-destiny and let-me-throw-in-the-towel. Business owners know this. The euphoria of landing a new customer.The lamentation of ghosting. But, often, those same business […]

The world looks completely different, if you’re a fish.