Elvis met Tom Jones in 1965, and they went on to share stages across the world – including The Flamingo Hotel in Las Vegas. Backstage after Tom covered one of his songs, Elvis asked, “How the hell do you sing […]
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It’s that time of year again!Contact Centre Expo, co-located with Customer Experience Expo UK is back next week.
Culture and Toxicity. I couldn’t not shout out my wonderful HR colleagues, when discussing culture and toxicity in leadership. Our old models are rooted in structure and hierarchy.Our new world is complex, diverse and nuanced. Something has to give, as the […]
Did you know that today is #BooksForTreatsDay? It’s a day to give the gift of knowledge, insight and imagination. That one little book could spark something big. A laugh, a question, a brand-new favorite. It’s not just about reading – […]
These are always great events for local contact centre leaders.Latest insights. Shared learnings. And no sales. If you’re in Manchester and want to unlock contact centre excellence with peers, book on and see what you’ve been missing.
5 years ago today – on World Mental Health Day – I got the news that I was being made redundant. In those 5 years, much has changed: ✅ Completed university✅ Started a business✅ Published academic research✅ Qualified as a […]
Everyone has an idea of what a psychologist might be.But it’s usually not quite accurate. 🐝 We’re not therapists – though we might use therapeutic techniques.🐝 We’re not counsellors – though we might use many similar listening and processing tools🐝 […]
One of the hidden risks in managing high performers is the equity imbalance that develops when they are continually asked to support inexperienced colleagues. While peer coaching can be energising, it often tips into hidden overwork, leaving the high performer […]
Superb evening with the sublime John Amaechi OBE. Well worth the journey south and always a genuine privilege to listen any time he speaks. No chance of tsundoku with this…
Farts cure cancer.Except they don’t. This is the issue with popular science.In an attempt to make it more accessible, the media makes it incorrect. For this story, certain cancers responded to certain applications of certain compounds, which included a methyl […]
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