Do you invest in your people? I know you’re likely to say, “Of course we do!“But read that question again. Do you invest in your people? I was discussing this question with a contact centre client recently, who gave a […]
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Short post, which might also be availabile on LinkedIn
Question: Who is the leader of a beehive? We might naturally think ofthe queen as being the leader.
There is no self-development without self-awareness.
You can read many books. But until you can read yourself, you’re missing out on the important stuff.
How accurate are the “colour” personality tests?
This was published as part of an article on CallCentreHelpMagazine.com Link below. Make Sure All Agent Feedback Is Personal and SpecificWhen people are engaged, absenteeism is reduced by up to 78%*. This indicates that much of the absence within contact […]
Whether individually, as a team or as an organisation, success comes from out-behaving others We tend to think that behaviour is something we do defensively. 🐝 He was let out of prison early for good behaviour🐝 We tell a child […]
Everyone loves a sport analogy, when it comes to performance, overcoming odds or working as a team. But they tend to be bad examples in practice.
“We need to introduce some governance for the sales channels. They’re all dodgy.”
Not only are they serene, they give a great insight into what really matters.
Want a couple of free, simple questions to start looking at your culture purposefully? Here you go: Question 1:🐝 𝘏𝘰𝘸 𝘥𝘰 𝘱𝘦𝘰𝘱𝘭𝘦 𝘨𝘪𝘷𝘦 𝘧𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘵𝘰 𝘰𝘵𝘩𝘦𝘳 𝘵𝘦𝘢𝘮 𝘮𝘦𝘮𝘣𝘦𝘳𝘴? A conflict-free team might be a red flag.Great teams provide the environment […]
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