Do you want to know how to reduce costs, increase revenue, improve customer satisfaction, and drive innovation?Great news… There’s a group of people who are experts in your business, want to see it succeed, and have been studying it for […]
Short post, which might also be availabile on LinkedIn
Do you want to know how to reduce costs, increase revenue, improve customer satisfaction, and drive innovation?Great news… There’s a group of people who are experts in your business, want to see it succeed, and have been studying it for […]
I won’t help you create a great place to work. I don’t agree that it should be a focus for a business. You’re not in business to create a commune.Some comfortable space where people can be themselves and do what […]
Using only financial incentives for motivation is like only using fast food for nutrition.
Why would you need a psychologist for a coach? It’s a great question. A great coach will help you to understand, work towards, and achieve specific goals, offering advice whilst holding you to account for the actions you’ve set. “Psychology” […]
“Like many other concepts, Constellation Leadership shares attributes with other theories. But, unlike other academic models, none (that the author can locate) have studied the idea that the enabling, catalytic and directional roles of a leader could be replaced with […]
Employees make hundreds of decisions every day; and culture is our guide.Culture tells us what to do when teh CEO is not in the room (which is most of the time). Just how influential is culture? Well, Virgin Trains and […]
Happy Firgun Day! “Firgun?”, you say. “Never heard of it…” Firgun is a Hebrew word that means the “𝘨𝘦𝘯𝘶𝘪𝘯𝘦, 𝘱𝘶𝘳𝘦 𝘢𝘯𝘥 𝘴𝘪𝘯𝘤𝘦𝘳𝘦 𝘩𝘢𝘱𝘱𝘪𝘯𝘦𝘴𝘴 𝘧𝘰𝘳 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘱𝘦𝘳𝘴𝘰𝘯’𝘴 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵 𝘰𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦.” It’s that warm, fuzzy feeling when you see others do well. […]
Shaping culture is more than half done when you hire your team. Everyone and every thing affects culture.But some things are more influential than others – particularly the leadership approach. 🐝 How well do your leaders know themselves? 🐝 How […]
How do you nurture the behaviours, approaches and decision making of an organisation, if the organisation doesn’t know why it exists? Objectively?We can’t. In reality?We end up spending time and money on experiments: 🐝 “Let’s change our social media strategy”🐝 […]
People have a habit of becoming what you encourage them to be; not what you nag them to be. The research is clear:Telling others what they should improve actually 𝘩𝘪𝘯𝘥𝘦𝘳𝘴 learning. Our current approaches to feedback fall into three main theories: […]












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