Quick Read

There’s a lot of outrage about this reporting.But I support this message. Wait. Wait. Put the pitchforks down. I don’t […]

As I got older, I realised that there were no real winners, and there were no real losers in psychological warfare

tl;dr : There’s no difference in performance between in-work versus home/hybrid models

Is an employee faking illness? The bottom line is that it doesn’t matter. Humans innately want to feel a sense […]

Culture is not just one thing.It’s everything. And every thing. I’ll let you in on a little secret: There is […]

Do you invest in your people? I know you’re likely to say, “Of course we do!“But read that question again. […]

Question: Who is the leader of a beehive? We might naturally think ofthe queen as being the leader.

There is no self-development without self-awareness.
You can read many books. But until you can read yourself, you’re missing out on the important stuff.

How accurate are the “colour” personality tests?

This was published as part of an article on CallCentreHelpMagazine.com Link below. Make Sure All Agent Feedback Is Personal and […]