This was published as part of an article on CallCentreHelpMagazine.com Link below. Make Sure All Agent Feedback Is Personal and […]
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Whether individually, as a team or as an organisation, success comes from out-behaving others We tend to think that behaviour […]
Everyone loves a sport analogy, when it comes to performance, overcoming odds or working as a team. But they tend to be bad examples in practice.
“We need to introduce some governance for the sales channels. They’re all dodgy.”
Not only are they serene, they give a great insight into what really matters.
Want a couple of free, simple questions to start looking at your culture purposefully? Here you go: Question 1:🐝 𝘏𝘰𝘸 […]
Do you want to know how to reduce costs, increase revenue, improve customer satisfaction, and drive innovation?Great news… There’s a […]
I won’t help you create a great place to work. I don’t agree that it should be a focus for […]
Using only financial incentives for motivation is like only using fast food for nutrition.
Why would you need a psychologist for a coach? It’s a great question. A great coach will help you to […]
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