Quick Read

I never wanted to be a point guard.
It just kind of happened.

I’m going to talk about Maslow’s Hierarchy of Needs.
But before that, I need a drink, some food and a nap…

Don’t think that culture is particularly influential to your organisation?

Often, comms and engagement are conflated; joined together as if these two parts are somehow the same. But their purpose and approaches are very different.

For International Women’s Day 2024, I’d like to highlight and recognise one of the most influential women in the history […]

With best practice of sharing being a stawlwart of contact centres, how will AI affect sharing?

I didn’t grow this brocolli. Yes, I planted it.Yes, I tended to it.Yes, I kept the cabbage white butterflies off […]

Culture connects the dots between individual roles and the goals of the organisation.

In Japan, koi are called “Nishikigoi”, which means “swimming jewel” – such is their beauty and collectability.

Make a big deal of the little things, before the little things become a big deal.