Culture is not just one thing.It’s everything. And every thing. I’ll let you in on a little secret: There is […]
Quick Read
Short post, which might also be availabile on LinkedIn
Do you invest in your people? I know you’re likely to say, “Of course we do!“But read that question again. […]
Question: Who is the leader of a beehive? We might naturally think ofthe queen as being the leader.
There is no self-development without self-awareness.
You can read many books. But until you can read yourself, you’re missing out on the important stuff.
How accurate are the “colour” personality tests?
This was published as part of an article on CallCentreHelpMagazine.com Link below. Make Sure All Agent Feedback Is Personal and […]
Whether individually, as a team or as an organisation, success comes from out-behaving others We tend to think that behaviour […]
Everyone loves a sport analogy, when it comes to performance, overcoming odds or working as a team. But they tend to be bad examples in practice.
“We need to introduce some governance for the sales channels. They’re all dodgy.”
Not only are they serene, they give a great insight into what really matters.
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